Cloud Server Outage Affecting Plesk25

Cloud Server Outage Affecting Plesk25

Minor Resolved Started Dec 16, 2018 10:40 UTC · resolved Dec 18, 2018 22:12 UTC (2 days)

1. Resolved · Dec 18, 2018 22:12 UTC

   No further issues since NIC replacement in Host.

2. Monitoring · Dec 17, 2018 13:03 UTC

   12-17-2018 08:00 Update: Our team continues to monitor the hosts and VM's for any further instabilities. No further issues to report at this time.

3. Monitoring · Dec 17, 2018 04:25 UTC

   23:20 (11:20 pm Eastern) Update: Our team has identified problems with both the primary Quad NIC and secondary NIC. Replacement took place at 22:00 hours. Our team is currently clearing remaining issues with VM NIC assignments. Plesk25 should be online currently.

4. Investigating · Dec 16, 2018 23:18 UTC

   Issue has returned, There is currently no ETA on a fix for Plesk25 issue. Technicians will be dispatched as soon as possible.

5. Resolved · Dec 16, 2018 20:27 UTC

   Technicians have identified an issue with a BIOS update / Linux Kernel update. Issue is resolved.

6. Investigating · Dec 16, 2018 20:22 UTC

   Technicians have gained access to physical server - currently evaluation of NIC and Network stack are under way. Physical Node and Virtual environments appear to be booting normally, but without network connectivity.

7. Investigating · Dec 16, 2018 10:40 UTC

   We are aware of a problem with Plesk25 and are investigating.